Refund & Cancellation Policy

This policy explains how refunds and cancellations are handled for project engagements with Prayas Technology. It applies to custom software, web, mobile and design engagements agreed directly with us.

Software and design work is delivered against a project scope agreed in writing before work begins. Refunds, if applicable, depend on the specific project agreement, the payment milestone structure, and the amount of work already completed at the time of a cancellation request.

A client may request cancellation of an ongoing engagement in writing at any time. Once a cancellation request is received, we will confirm the work completed to date, any applicable refund for undelivered work, and the handover of any completed deliverables, in line with the agreed project terms.

Where a project is structured around milestone-based payments, amounts already paid for completed milestones are generally non-refundable, while amounts paid in advance for work not yet started may be refunded on a case-by-case basis as set out in the project agreement.

Third-party costs already incurred on a client's behalf (such as domain registration, hosting, licenses or paid API services) are not refundable once purchased.

To request a refund or cancellation, contact Prayas Technology at prayash0208@gmail.com or 8770329944 with your project details. We aim to acknowledge requests within a reasonable timeframe and resolve them according to the agreed engagement terms.

For questions about a specific engagement, contact Prayas Technology using the business contact details published on this website.